FAQs
A starting point for the most common questions about our products. We’ll expand and refine these answers with your specific deployment scenarios and technical requirements.
Need an answer that isn’t listed? Contact us and we’ll add it here as part of our documentation set.
Quick guidance
If you are evaluating PNQ Software for a managed Windows environment, this overview helps you choose the right product.
ScreenGenie
Automated display setup and calibration for modern workplaces — especially where users dock and undock frequently.
QWhat problem does ScreenGenie solve?
Starter answer: ScreenGenie reduces setup time and support burden by applying monitor layout and calibration policies automatically.
QHow does ScreenGenie apply settings (brightness/contrast/layout)?
Starter answer: ScreenGenie detects displays and applies policy-driven settings. Exact interfaces and capabilities depend on monitor support and connectivity.
QDoes it work with docking stations and daisy-chained monitors?
Starter answer: Yes — these are core scenarios. Behavior depends on how Windows reports the connected displays and identifiers.
QCan ScreenGenie handle identical monitor models?
Starter answer: ScreenGenie focuses on reliable identification so that settings can be applied per display, even when models are identical.
QIs ScreenGenie centrally manageable?
Starter answer: Yes. Policies can be delivered centrally and applied consistently across Windows devices.
QWhat are typical use cases?
Starter answer:
- Hot-desking and flexible workspaces
- Shared desks and meeting rooms
- Multi-monitor productivity setups
- Energy optimization and user comfort standardization
Secure Web Solo
A locked-down Windows browser with Browser, Kiosk and KioskPlus modes — designed for controlled web execution.
QWhat is the difference between Browser, Kiosk and KioskPlus?
Starter answer: Browser mode behaves like a standard windowed application; Kiosk is full screen; KioskPlus adds a configurable top bar with optional navigation and device controls.
QWhat does “locked-down” mean in practice?
Starter answer: No address bar, no settings access, no context menu, no function keys — designed to prevent user escape routes and unauthorized browsing.
QCan the KioskPlus top bar be fully customized?
Starter answer: Yes. Buttons such as Back, Forward, Refresh, Home, Address Bar, Workplace, Audio controls, Restart and Shutdown can be shown or hidden via configuration.
QHow do command line options work?
Starter answer: You can launch with mode + URL (for example kiosk + a site). The application updates configuration so it will keep launching consistently.
QIs Secure Web Solo single-instance?
Starter answer: Yes. Secure Web Solo is designed to run as a single-instance application so users cannot start multiple sessions.
QHow does cloud management work?
Starter answer: Devices can connect to a cloud service to fetch centrally managed profiles. If connectivity is unavailable, the client falls back to “last known” configuration.
VDI Access Suite
A Windows Explorer shell replacement that effectively turns a Windows 11 PC into a managed “thin client” portal.
QDoes VDI Access Suite turn a Windows PC into a thin client?
Starter answer: Yes. By replacing Explorer with a controlled portal, the device behaves like a thin client: users only see approved connections and applications.
QHow many connections or apps can be configured?
Starter answer: Up to ten programmable tiles, each representing an application, a VDI connection, or a web environment.
QWhat is “autolaunch” and when is it useful?
Starter answer: Autolaunch starts a selected environment automatically at sign-in, ideal for task-focused and kiosk-like deployments.
QCan it provide both web and app environments?
Starter answer: Yes. VDI Access Suite can expose web environments (including Secure Web Solo) and local applications from the same portal.
QWhich local controls can be exposed to users?
Starter answer: Where required, settings such as volume control, audio device selection, and Wi‑Fi selection can be made available.
QIs central management available?
Starter answer: Session settings can be delivered via HTTPS management and can be integrated with mainstream endpoint management approaches.
QCan the UI be branded and customized?
Starter answer: Yes. Branding options include splash screens, logos, colours, wallpapers, and icons to meet corporate identity requirements.
QAre Remote Desktop and VNC supported?
Starter answer: Additional technologies such as Remote Desktop and VNC can be supported for specific scenarios.
Need a precise answer for your environment?
Tell us your endpoint type, display setup, and security requirements. We’ll respond with a recommended configuration and add it to the FAQs.